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Once your order has been placed online, you will receive an automatic email immediately confirming your order. This is your receipt and should be retained for your records, in our effort to save tree’s we do not include an invoice in your order. This email will contain an order number at the top, a detailed list of your order, as well as the shipping and billing details as provided by the you. Please check it over for accuracy and notify us at once if you notice any discrepancies.

Shipping Costs?

For all orders within South Africa, a shipping fee of R140 will apply, and shipping is free for orders over R3500. For all international orders, a shipping fee will incur depending on the size and weight of the product / products that you have chosen to purchase.

Delivery Times?

We always strive to ship orders in a timely manner and quicker than the times indicated. Orders are processed and shipped within 3 business days.  If you notice any discrepancies on your order form, please contact us immediately to prevent any delays in receiving your order. For all orders within South Africa, your parcel will be sent with our overnight courier service.

Shipping Delays?

We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays.

Regardless of the reason for the delay, we will do our best to help you as best we can and endeavour to inform you as soon as we know of any impending delays.

Contact Information:

Feel free to contact us at 076 028 0229 or via email to info@octosafe.co.za for any further information or follow up.

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